What type of residential property is it?

Do you own this property?

Is this request related to an insured loss?

What’s the name of the insurance company?

Do you have the claim number?

What’s the name of the insurance agent?

Do you have the agent’s phone number?

Were you referred to us by someone?

Who referred you?

How old is the structure?

Do you know the total square footage?

Is the property currently vacant?

Are there any occupants under age 2 or over 60?

Is anyone in the home pregnant?

Is anyone in the home under a doctor’s care?

Are there any pets in the home?

Do any of the occupants have allergies we should be aware of?

How will we be able to access the property? For example, will there be a key, a code, or someone letting us in?

Are there any special instructions we should know about—like pets, gates, or alarm codes?

When are you looking to have this service completed?

How many furnaces do you have?

How do you heat the residence?

What size is the furnace filter?

Has the ductwork ever been cleaned before? If so, when and by whom?

Is this call due to a puff back?

How many stories is the home?

Where is each furnace located (first floor, basement, attic, crawl space)?

How do we access the unit?

Where are the vents/returns located?

Are there any heavy items near the vents that need to be moved?

Are the ceilings vaulted or standard height?

Contact Information